Reference

How money moves through your acd365 account

Your acd365 balance is fed by the three wallets most of us already carry: bKash, Nagad and Rocket. Deposit from your phone, watch the balance update in the lobby, and request a payout back to the same wallet whenever you want to cash out.

bKashNagadRocketBank Transferwallet verification
See the Lobby Read FAQ
acd365 How money moves through your acd365 account
acd365 Withdrawing to Nagad or Rocket

Withdrawing to Nagad or Rocket

Payouts follow the same rails as deposits, so money returns to a wallet you already use. You pick a method in the cashier, type the amount, and confirm the receiving number — check that number twice, because a wrong digit sends the payout somewhere you cannot recover it from. A first withdrawal usually needs your account details matched first, so it pays

to verify early rather than at the moment you want the money. We do not promise a fixed clock on payouts; what we do is show the status of each request inside your account so you can follow it from pending to paid.

  • Choose the payout rail — Open the withdrawal tab and select Nagad, Rocket, bKash or bank transfer, depending on which wallet you registered with.
  • Type the amount — Enter what you want to take out and confirm the receiving number shown on screen against your own wallet app.
  • Clear the check — If your account is not yet verified, our team asks for the matching document before releasing the request.
  • Track the request — The cashier keeps a status line for every payout, so you can see whether it is pending, processing or paid.
acd365 Verifying the account behind your balance

Verifying the account behind your balance

Verification is the step that ties your acd365 account to a real person, and it exists to protect the balance you build up. We ask for a photo ID such as your national ID or passport, plus a wallet or bank statement showing the number you deposit from. Take the photos in good light, all four corners visible, no glare across the

number. Once the details match, payouts move without the extra check, and only you can request a withdrawal on that account. If a name on the document differs slightly from your profile, tell support rather than editing the profile yourself — we can correct it cleanly on our side.

  • Upload your ID — Send a clear photo of your national ID or passport from the verification section of your account profile.
  • Show the wallet — Add a screenshot or statement from bKash, Nagad or Rocket so we can confirm the number belongs to you.
  • Match the name — Your profile name should read as it does on the document; if it does not, message support before resubmitting.
  • Get the all-clear — Once approved, the account is marked verified and withdrawals no longer wait on a document check.
LOCAL RAILS WE SUPPORT

Wallets and banks you can use here

Everything on this page runs through payment routes Bangladesh players actually use, not international cards that fail at the first attempt. bKash and Nagad cover most deposits, Rocket suits account holders who prefer its -linked flow, and Upay plus bank transfer give you a second line if a wallet is temporarily busy. Availability of any single method can shift with your region and local rules, so the cashier always reflects what is live for your account at that moment rather than a fixed list

bKash The wallet most of our deposits arrive from; send to the cashier number, confirm with your PIN, then paste the transaction ID back into your account.
Nagad A strong second option for both directions, and the rail many players choose when they want a payout returned to the same wallet.
Rocket Suited to account holders who already use the service; enter the receiving number in the cashier and confirm the transfer from your own app.
Upay A useful backup wallet when bKash or Nagad is under maintenance, with the same send-and-confirm flow in the cashier.
Bank Transfer For larger movements, add your bank details to the account and confirm the reference number so the transfer can be matched.
acd365 Depositing from your bKash wallet

Depositing from your bKash wallet

Deposits start and end inside your own wallet app, which is why they feel familiar. Open acd365, head to the cashier, and you will see the wallet options plus the number you need to send to. You confirm the amount on your side, then the balance appears against your account once we match the transfer. Keep the transaction ID handy — if

anything looks out of step, that ID is what our support team uses to trace it. We only ask you to deposit from a wallet registered in your own name, since a mismatched sender slows verification down later.

  • Open the cashier — Sign in to your account and tap the deposit button; the payment screen lists bKash, Nagad, Rocket, Upay and bank transfer in one row.
  • Pick your wallet — Choose bKash, Nagad or Rocket and the screen shows the receiving number and the amount box you fill in.
  • Send and confirm — Switch to your wallet app, send the amount, then enter your PIN and copy the transaction ID back into acd365.
  • See it land — Your balance updates once the transfer is matched, and the entry stays in your account history.

What you ask us about payments

These are the payment questions our Bangladesh support team answers most often, written the way we would explain them on a chat window. If your situation is not covered, message us with the transaction ID and the wallet you used, and we can look at the specific entry on your account.

bKash, Nagad, Rocket, Upay and bank transfer, depending on what is live for your region. The cashier shows only the methods open to your account when you open it.

Most delays come from a mismatched amount or a missing transaction ID. Send the ID from your wallet app to support and we can trace the entry against your account.

A first payout usually needs your ID and wallet details matched. Complete that once and later requests go through without the document check holding them up.

The cashier displays the minimum for each wallet before you confirm, so you see the figure on screen rather than guessing from a page like this.

We prefer the payout to return to the wallet registered in your name. If you need a different number, contact support first so the change is recorded properly.

Check the status line in your cashier first; if it sits pending, send us the request reference and we will review the verification and matching on our side.
Reference

Acd365 Banking

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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