Data We Hold and Why
We ask for data only where there is a reason you can check. To run your account wallet we need your name, your mobile number and the wallet ID behind each bKash, Nagad or Rocket transfer, because that is how a deposit gets matched to you
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rather than to someone else. Gameplay records — which studio session you opened, what you staked on Live Roulette Wheel or Crash Velocity — are kept so a disputed round can be settled from the log rather than from memory. Technical data is collected at sign-in:
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IP address, browser type, handset model, and cookies that keep you signed in between pages. We use them for session continuity and to spot patterns that look like account takeover. Documents sent for a withdrawal check are opened by the verification team, not by the whole
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company. We do not sell your data. We pass the minimum needed to the payment rails that move your money, the studios that run a game, and providers who help us verify identity or block fraud — and only for that task. Where local law requires
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a record to be kept, we keep it for that period even after you close the account. Retention follows the same logic. Account and transaction history stays while your account is open, and afterwards for as long as your jurisdiction sets. Write to support to ask
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what we hold, to fix an error, or to request deletion where no duty blocks it. What we can offer depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.