Reference

The Legal Position Behind Your acd365 Account

Everything you do here rests on this page: opening an account with a bKash, Nagad or Rocket transfer, passing the wallet name check before a withdrawal leaves, and knowing which games we can offer where you live.

Account rules in plain wordingWallet name checksCookies and session dataAccess by eligible region
acd365 The Legal Position Behind Your acd365 Account
DATA AND ACCOUNT SAFETY

How We Handle Your Account Data

Policy only works if you can see what sits behind it. Our account records hold what we need to run the wallet: your mobile number, the name on your bKash, Nagad or Rocket account, transaction references and login events. We keep session cookies so you are not asked for an OTP on every page, and we log sign-in attempts so a strange device shows in your history. Chat threads stay with your account file so a second agent can pick up the same case without you starting over. When a rule changes, the page date changes with it.

What we store

Your mobile number, registered name, wallet transaction IDs and sign-in history sit in your account record. We never ask for your bKash, Nagad or Rocket PIN, not in chat and not on a call.

Cookies and sessions

Session cookies keep you signed in while you move between slots and live tables. Clearing them ends the session everywhere, which is what you want on a shared phone in a hostel or an

Retention and closure

A closed account keeps its transaction records for the period our finance and dispute handling needs, then the file is removed. Ask for closure from your registered email and we confirm in that same thread.

Changes you can request

You can ask for a copy of your account data, a correction to a name spelling, or a full closure. Send it from the email on file and name the change on the first line.

POLICY HELP DESK

Where to Ask About Legal Terms

If a term on this page does not match what you see in your account, ask us before you act on it. The quickest path is the in-account help chat: sign in, open Help, and choose Legal and Account so the message lands with the team that handles policy questions. For statement copies, data requests or a closure, write from the email tied to your account — that saves us asking for a wallet screenshot to confirm who you are. We answer in the order messages arrive.

In-account chat Sign in, open Help and choose Legal and Account. The thread stays attached to your account, so you never repeat your number or wallet details when a case runs over several days.
Email from your account address Write from the email on your account for statement copies, name corrections or closure requests. We match the sender to the account before replying, which keeps your details out of the wrong inbox.
Wallet proof queue When a bKash, Nagad or Rocket transfer sits on hold, send the transaction ID and a wallet screenshot through chat. That single attachment usually settles the sender-name question in one reply.

Questions About Our Legal Terms

Yes. Ticking the box when you confirm your mobile number makes this page part of your agreement with us, and the same terms apply whether you fund through bKash, Nagad or Rocket.

It depends on where you live. We follow your local market and eligible regions, and we remove a product in places where local law does not permit it, so check before you fund the wallet.

No. One account per person, and the name on your bKash, Nagad or Rocket wallet must match it. Duplicates opened from the same number or device get closed, and the balance moves to the account we keep.

Because a wallet transfer does not carry your acd365 account number, so we match sender name and transaction ID by hand. A statement screenshot proves both, and it protects your balance if someone else funded you.

Write from the email attached to your account and say what you need — a data copy, a name correction or closure. We reply in that thread, and a closure request needs the balance withdrawn first.

The game leaves with the provider and your wallet balance stays where it is. Anything unsettled in that game is checked against the round history we hold before it is credited or returned.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.