Reference

Your Account Terms, Start to Finish

One document covers how your acd365 account opens, how your wallet moves money in and out through bKash, Nagad or Rocket, and what we expect from each other while you use the lobby.

Account and wallet rulesPayment clausesAccess and eligibilitySupport routes
acd365 Your Account Terms, Start to Finish
TERMS CONTACT PATHS

Where to Ask About These Terms

If a clause reads oddly, ask us before you act on it. Our Bangladesh support team handles questions about account access, wallet verification and how a payment clause applies to your case, and you can reach them from the chat panel inside your logged-in account. Quote the section number you are reading and we will point you to the exact line. For anything about a specific game round, include the round ID so the answer is about your case rather than a general one.

Team online

Chat inside your account

Open the chat panel from your account menu and name the clause you are asking about. Support reads the same page you do, so replies quote the section you pointed to.

Email the policy desk

Long questions about payments or account closure are easier in writing. Use the address listed in your account area and include your registered mobile number so we can match the request to your wallet.

Disputed game rounds

For a disputed round, send the game name, the round ID and one line on what you expected. That lets us pull the hand history and answer against the published game rules instead of guessing.

POLICY HOUSEKEEPING

Cookies, Access and Account Security Clauses

The terms only work if the account behind them is secure, so a few practices sit under the document itself. Every login runs through an OTP sent to the mobile number registered on your account, and changing that number needs fresh verification before any payment clause covers the new details. We keep wallet and game-round records for as long as the terms and local rules require. You can ask for a copy of what we hold by opening a chat request from your account.

Opening the wallet

Your password plus the OTP on your registered mobile is what opens the wallet. If a device looks unfamiliar we ask for the code again before any withdrawal request moves forward.

Cookies we set

Session and language cookies keep you signed in and keep the page in English for Bangladesh. They carry no payment details, and clearing them simply logs you out.

How long records stay

Wallet movements and settled game rounds stay on file while your account is open and for the period local rules require afterwards. Ask us and we will tell you which record you are looking at.

Changing your details

Name, mobile number or wallet changes go through support with a document check, because those details decide where money is sent. The change shows on your account once it clears.

Questions About the Terms

Most of what reaches our support desk about the terms comes down to money movement and account access, so those questions sit first below. If yours is not there, the chat panel inside your account reaches a person who can read your record alongside the clause you are quoting. We answer in English and keep the reply tied to the section you named, which saves a round of back and forth.

Yes. Registering means you accept the version live on this page at that moment. We date each update, and continuing to use your account after a change means the new wording covers you.

Access depends on the law where you live and on eligible regions, so check that before you register. If your region is not supported we will say so rather than let a transfer sit unclaimed.

Send us the bKash transaction ID from your app history. We match it against the payment record, and if a transfer landed without a credit to your account wallet, we correct it.

We can suspend or close an account where the terms are broken, such as duplicate accounts or payment records that do not match. You can close your own account through support once open bets have settled.

The date shown near the heading of this page moves whenever we revise the document, and we flag changes around payments or access in your account area before your next transfer.

The game rule published with that title takes priority for the round in question. General clauses still cover your account, your wallet and how a complaint about that round gets handled.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.